Refund policy

Get!Out - REFUND, EXCHANGE & RETURNS POLICY

Please note, we are unable to offer refunds for “change of mind” purchases or unwanted gifts. We also do not refund for goods which have been delayed in transit by the carrier.  

Returning products due to wrong size or colour

Please choose your items carefully. Due to the nature of this business of limited stock deals we would ultimately prefer not to have to do returns for sizing or colour. This will be at the discretion of GET OUT.

Should we agree to accept return for sizing or colour the following policy applies. The return of the goods are at the buyers expense and can be sent to 

GET OUT

130 Cambridge Road, Te Awamutu. 3800

We will then either refund the cost of the item, excluding the freight, to your credit card or we can place a credit on your account excluding the cost of the freight for you to use on a future purchase.

The Freight is a cost incurred in the transaction and cannot be refunded as it has already been used.

Incorrect Orders

In the instance where getout.nz has sent an incorrect Order or provided incorrect information. Please send us an email at info@getout.nz and inform us of the error.  We'll cover cost of shipping back to us & the return cost back to you.  

Damaged in Transit 

Don't stress - we'll work with you to remedy this! Sometimes our freight partners can be a bit over zealous about getting your item to you as quickly as possible and accidents can happen.  If we have the item still in stock we will get you an new one asap.  If you are home at the time of the delivery make sure you alert the driver to the damage!  This really helps us with the claim process.

Warranty Claims

For warranty Items, please contact getout.co.nz first on info@getout.co.nz. If the item is deemed to be faulty, we will cover cost of shipping back to us & we'll cover return shipping cost to get a replacement or the repaired item back to you.

In saying all that - we're here to help, and will do the best we can to keep everyone happy. If you have any further questions, queries, comments or complaints please email us at: info@getout.nz