Get!Out SHIPPING AND DELIVERY

 

Upon completion of your purchase, our team will organise for your product to be dispatched as soon as possible from whichever supplier is providing the service. We will also notify you when your product is dispatched via e-mail and provide you with tracking details. (If the item is not available, you will receive a notification with alternative options).

• Please note that we will not add paper packing slips to your order.  We aim to reduce paper waste. YOu will find a digital record of your order in your account and through your confirmation emails.
• All items marked as "In Stock" and available for purchase are stocked in our vendors warehouse. If available, all orders will be dispatched within 24-48 hrs depending on the order volume we are experiencing, please allow 4-6 business days for delivery to most postcodes within New Zealand
• All small parcels are sent via Courier.  Once your order is fulfilled by us you will be sent your tracking number via the e-mail address you provided at checkout.
• For larger items we may use varying shippers depending on the Postcode or delivery address provided. Once your order is fulfilled by us you will be sent your tracking number via the e-mail address you provided at checkout. Please note that for some large orders, we are not able to deliver to PO Boxes or Rural Addresses.

Important information:

• Orders made on weekends and public holidays will be dispatched the following business day.
• We, and our vendors, pick, pack and process your order as fast as possible once you have completed your order. Due to this, we cannot guarantee changes to your order including your delivery details, items, sizes, or removing items from your order. If you change your mind about anything, please let us know ASAP and we will do our best to assist.
• For large item orders, the courier may require a signature upon receipt of delivery. Unfortunately, some drivers are not supplied work phones by their courier's company to call before delivery, If no one will be able to accept the delivery, please consider providing your work address. If this is not possible, with your consent we can give the driver "Authority to Leave", however, we accept no responsibility once the item has been delivered.
• Get!Out is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct.
• In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 3 business days to arrange an agreeable alternative item, a backorder, or a full refund.

Get!Out runs a simple nationwide shipping service so that there are no hidden charges in the shopping cart.  We have three courier rates and three bulky rates for all goods.

Please note all Rural Deliveries will incur a $6 surcharge. 

Small Courier Nationwide - $9 - This is for all items that are similar to the size of a shoe box or smaller and weighs under 5kg

Medium Courier Nationwide - $12 -  This is for all items that will not fit into a large courier bag.  Think of a case of wine or a box of beer for your reference and weighs under 8kg

Large Courier Nationwide - $16 - This would be like having two boxes of beer and weighs under 10kg

We then move to the bulky rates

Small Bulky Nationwide - $25 - This might be a short surfboard, large bodyboard, a snowboard or similar, and doesn't weigh very much at all.

Medium Bulky Nationwide - $40 - We are starting to get into the big stuff here!  Maybe a large inflatable paddle board or a 25kg Bike Rack

Large Bulky Nationwide - $80 - This is for the really big stuff.  If it weighs 30kg to 50kg and is probably delivered on a pallet, this will be the rate you will be charged.